Overview
Reflo Health provides AI-assisted referral intake workflow support for specialist healthcare clinics. Our platform assists clinics by processing referral documentation and generating structured administrative summaries to reduce referral administration burden and improve intake workflow efficiency.
Reflo Health is designed as an administrative support tool and does not replace clinical judgement or provide autonomous medical decision-making.
Information we process
Reflo Health may process information contained within referral documentation, including:
- Patient demographic information
- Referral letters and attachments
- Clinical history included within referrals
- Medication information
- Referring practitioner details
- Administrative referral information
This information is processed solely for referral intake workflow support purposes.
Third-party service providers
Reflo Health currently utilises commercial business-grade cloud service providers and APIs, including:
- Google Workspace
- Zapier
- OpenAI API services
These providers may process or temporarily store information as part of workflow automation and document processing functions.
Data security
Reflo Health uses commercial business-grade infrastructure providers that utilise industry-standard encryption and secure transmission methods, including HTTPS/TLS encryption.
Access to operational systems is restricted to authorised accounts protected by authentication controls.
Data retention
Reflo Health aims to minimise unnecessary data retention wherever reasonably practical.
Referral information may be temporarily processed or stored as part of workflow automation, logging, troubleshooting, or operational support activities.
Retention practices may evolve as platform governance and infrastructure mature.
Overseas data processing
Some third-party infrastructure providers used by Reflo Health may process or store information outside Australia.
Reflo Health seeks to utilise reputable commercial providers with established security and operational standards.
Clinical responsibility
Reflo Health is an administrative workflow support platform only.
AI-generated summaries and outputs should be reviewed by clinic staff alongside original referral documentation prior to clinical use.
Reflo Health does not provide diagnosis, treatment recommendations, or autonomous clinical decision-making.
Workflow failures
If automated processing fails, the original referral remains available within the clinic's existing email systems for manual review.
Contact
For privacy, security, or operational questions, please contact: